General Conditions
BluBeam LLC (“BluBeam,” “we,” “us,” or “our”) offers its software on a try-before-you-buy basis. The Basic edition of BluBeam is free, so you can fully experience the product before purchasing the paid Pro edition. Documentation is available online at blubeam.pro. We encourage you to try the free Basic edition and review the documentation before purchasing Pro to make sure the software meets your requirements.
BluBeam reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
Refunds for Purchases Made via Our Website
If you are not satisfied with a Pro subscription purchased through blubeam.pro, please contact our Customer Support Team at blubeam@agentmail.to to request a refund.
We will issue a refund subject to the following terms:
For customers who subscribe to Pro with a billing interval of one month or less, refund requests must be submitted within 14 days of the initial purchase.
For all other customers (for example, annual billing, where offered), refund requests must be submitted within 30 days of the initial purchase.
Refunds will not be granted after the applicable refund window unless the transaction was subject to a fraudulent purchase.
Refunds are only available for the initial subscription purchase and do not apply to payments resulting from the automatic renewal of a subscription.
BluBeam may decline refund claims in the following cases:
The software was purchased for the wrong platform (BluBeam is Linux software; incompatibility with a non-supported operating system is not grounds for a refund).
Inability to run the software in your particular computing environment, where the published system requirements are not met.
Inability to use the software due to operator error.
Suspected refund abuse, license misuse, or fraudulent activity, including excessive refund requests from a single user or attempts to retain and use the product (for example, a Pro license key) after a refund has been processed.
We will not refund or credit the difference between the price you were charged and a limited-time price reduction, such as those that occur during special sales or promotional events.
Coupon and discount-code details must be entered before you complete checkout. We do not apply discounts retroactively to orders that have already been processed.
If a refund is approved, it should appear on your original payment method, typically within 7 to 10 business days, depending on your bank or card issuer.
Upon receiving a refund, you must stop all use of, and destroy all full or partial copies of, the software for which you no longer hold a valid, purchased license. BluBeam reserves the right to deactivate any Pro license keys issued to you for the refunded products, which will return the software to the free Basic edition.
Subscription Cancellation and Renewals
Pro subscriptions renew automatically for successive periods until cancelled. You may cancel at any time, effective at the end of your current billing period; unless required by law, fees already paid are non-refundable. When you cancel, you keep Pro access through the end of the period you have already paid for, after which the software returns to the free Basic edition. We may change subscription pricing on a going-forward basis with notice as required by law.
How to Request a Refund
To request a refund within the applicable window, contact blubeam@agentmail.to with your account email and the order or receipt details for the purchase. We may ask for information reasonably necessary to verify the purchase and process your request.
Your Statutory Rights
Nothing in this Refund Policy limits or excludes any non-waivable rights you may have under the consumer-protection laws that apply to you. Where such laws grant you cancellation or refund rights beyond those described here, those rights continue to apply.